Services

From initial concepts through to project completion, our highly experienced design team, installers and project managers allow you to sit back and watch your ideas come to life.

Sampling

Not sure what colours to specify? We have sample swatches for all our fabrics, plastics and wood finishes. Get in contact to discuss your project.

REQUEST SAMPLES

Storage

Our high-capacity storage facility enables us to hold stock for many contracts.  Both standard and bespoke contract stocks are held by special agreement and can available for immediate delivery. If you have such requirements please contact the Sales Department for more information.

Installation

We offer a full on-site installation service. Our trained team of installers pride themselves on the excellent customer satisfaction they deliver time and time again.

Your Frövi installation service can be customised to meet your specific needs and includes services such as internal transportation, placement of furniture in designated rooms, unwrapping and recycling of all packaging.

Warranty

Every Frövi chair and table is made with precision and meticulous attention to detail. That’s why we confidently give every Frövi product a structural warranty for a full five years.

Produced using advanced machinery and technology, every piece is also put through rigorous testing, usually to international EN strength and stability standards.

Extended warranties are available by special request. Please contact the Sales Department for further information.

Notes: Any defects in special materials specified by the customer, e.g. fabrics, fillings, laminates and veneers, will be subject to the original manufacturer’s warranty conditions. Any freight damage or damage caused by accident, misuse, abuse or neglect, and standard wear and tear, is not covered by this warranty. This applies to seating used in a normal eight hour working day.

After sales service

Our Superior After-Sales Support is renowned in the market as offering customers the best around. We believe in gaining customers for life and because of this we promise to look after you in the event of a failure.

Report
If you have an issue with a product, we actually want to know about it. Frövi products are being used every day in challenging environments.

Resolve
We pride ourselves not just in solving problems quickly, but in how we treat our customers throughout the process.

Reply
When a problem has been fixed we’ll contact you with the good news and then check that you are happy with the result.

Reassurance
We have the upmost confidence in our superior after-sales support and we know you will too.

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